QuickBooks can run into problems if network connectivity issues develop during updates or accounting tasks. QuickBooks Error 12031 coming up on the screen means the software has lost its internet access. If you also encounter this error while downloading the software or payroll updates, continue reading the blog to discover its causes and the techniques to eliminate it.
Let our QB support team handle the issue by reaching them at 1-855-856-0042 for assistance.
Here’s why QuickBooks error code 12031 blocks the software updates
You might encounter this error message while updating QuickBooks Desktop or performing an online task in the software. The conditions that encourage the development of this QB update error are mentioned below-
Incorrect setup of the TLS settings hinders the QB update by breaking the connection to the Intuit servers.
QuickBooks fails to integrate with web services due to obsolete or incompatible web browsers.
Your system doesn’t have the appropriate space to store the downloaded QB update package.
Read More : How To Fix QuickBooks Desktop Freezing Issue
Best ways to get rid of QuickBooks Update error 12031
QuickBooks might develop issues during payroll and software updates under the influence of this runtime error. Some of the easy techniques to get rid of the update error are discussed below-
Solution 1- Try the payroll/software updates again after configuring the TLS settings
Transport Layer Security or TLS, prevents your system from malware when you connect it to the internet. The protocol also ensures the safe transfer of data over the internet and prevents it from unauthorized access. However, the PC applications might face trouble accessing the internet if the TLS settings aren’t correctly set. QB updates can also get blocked due to incorrect arrangement of the TLS settings, and you can rectify the problem by applying the following steps-
Open the Run (Windows+R) on your computer and type ‘inetcpl.cpl’ in the text section.
Press Enter to launch the Internet Properties window and go to the Advanced tab.
Click the Advanced Settings option and search for TLS in the settings list.
The TLS settings checkboxes are located towards the bottom of the list, and you need to mark only Use TLS 1.2.
Do not mark any other TLS settings and close the Internet Properties window once the settings are saved.
If the QB updates fail after configuring the TLS settings, check out the next solution.
Solution 2- Ensure the web browser is QB compatible
QuickBooks can also develop issues while performing the online accounting task if your web browser is third-party and incompatible with the software. Intuit always recommends using the default Windows applications for integrating with QB to prevent compatibility issues. You can configure the web browser settings in Windows as discussed below-
Open the control panel and click the Apps option.
Select the Default apps option in the next window and search for the Web browser option.
Choose Internet Explorer or Microsoft Edge in the options and save the settings.
Conclusion
We are at the completion of this blog explaining why QuickBooks Error 12031 blocks the software and payroll updates. The effective methods to terminate this network connectivity error are also mentioned in the blog, and we hope you use them to install QB updates without problems.
Contact our QB support team at 1-855-856-0042 if the solutions are too complex for you to use.
You Can Also Read : How To Unfreeze QuickBooks
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